Terms & Conditions

DELTA Challenge Coins wants your experience with us to be as positive and stress free as possible, however we must advise you of a few things.

Customer Responsibility:
  • It is the customer's responsibility to know whether or not they are authorized to use the pictures, symbols, Logo's or artwork content on the item that is being customized for them by DELTA Challenge Coins, LLC. Any legal issues that might arise from the content that the customer chooses to have on there custom items design is 100% the customers responsibility, and DELTA Challenge Coins, LLC will not be held liable for any reason if content is used illegally.
  • The customer shall comply with any legal obligation associated with the artwork being used by DELTA Challenge Coins, LLC when contracting with DELTA Challenge Coins, LLC to make personalized product. This includes, but not limited to, obligations imposed by copyright, trademarks, secrecy, defamation, and decency and export laws for any and all artwork used.The customer shall thoroughly examine and approve the artwork (spelling, artwork, colors, special features etc.) prior to approving the order.
  • The customer will be responsible for any layout changes, after we complete the design to your initial specifications. Any layout changes needed will result in an additional fee of $60.00 per hour to cover the additional time required to redo your layout and artwork.
  • The customer understands your coin die will remain the property of DELTA Challenge Coins, LLC and fall under copyright. Your die can only be used by you, or someone given authorization by you.
  • The customer understands that once DELTA Challenge Coins, LLC starts work on your design, and you choose to cancel the order, you will be charged a $125.00 dollar cancellation fee. If production of your die has started there will be an additional fee which is non refundable of $200.00 ($100.00 per side of coin).

Refund or Return Policy:

Customers that by-pass the option to have a sample coin made agree to accept their completed coins “AS IS”. Since we cannot guarantee how a design will look when converted to metal, we will not be able to provide a refund, or remake the coin dies for customers choosing to skip the sample coin option.

Customers must approve any design/artwork that is sent to them before ordering the sample. If a customer finds a mistake on the sample that is different than the approved design/artwork, DELTA Challenge Coins, LLC will pay for the sample to fix the problem.

If the customer approves the coin artwork and then decides they do not like the way it looks on the sample coin product that was E- mailed to them, the customer is responsible for the cost to make any changes to the die at the factory.

Remember, if there is an error on your coin design, which was our fault, we will gladly fix the problem A.S.A.P. at no charge to you.